Every order is confirmed and updated directly by our team over email, so there's no order number to search here — just a quick way to get a real answer from a person.
Orders here are reserved through the checkout flow and then confirmed by email — there's no customer account system or live tracking number to search, since every order is reviewed and processed individually by our team rather than through an automated system. That means checking status is a direct message away rather than a self-service lookup, but it also means you're always talking to a person who can actually see your order.
This is how we look up your reservation, since it's tied to the delivery details you submitted at checkout.
A date (or even "last week") helps us find the right reservation faster.
Payment confirmation, dispatch status, or delivery timing — let us know so we can give you a direct answer.
Ready to check your order status?
Email Us About My Order →